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Registered users will get free support via E-Mail. Most of the time, our response will be within 24 - 48 hours in business day.
Please e-mail your questions to the following address:
One of our support staff will receive your question and reply as soon as possible.

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Currently program is only distributed on the Internet. If you are interested in exchanging links with us, or would like to help us with physical distribution, promotion in software compilations, or business cooperation, kindly let us know! We are open to various levels of cooperation.

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If you encounter any problem in usage of our products, you may email us. Anyway, in most situations, you can find the answers from the related files like FAQ, Help, Readme.txt, etc.

Your complaints, suggestions or cooperation intents about our products or service are welcome at any time through manager@realconvert.com

If you want to report a bug, please provide the following information:

  1. Please describe the steps that lead to the error you are encountering as precise as possible.
  2. The version of the product you are using.
  3. The version of Windows you are running.
  4. If there is an error message, please copy it to us.

 

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