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FAQ

1. What are the system requirements?
CPU: Any CPU
Memory: 256 MB RAM or higher
Disk Space: 20 MB free hard drive space
Operating System: Windows XP/7/8/10.

If your OS is Win98, WinMe or Win2000, you need to download and install DirectX 8.0 Runtime or higher. If have any problem on downloading DirectX, please feel free to visit Microsoft DirectX Downloads.

2. Can I convert real media to MP3?
If you want to convert real media to mp3, you need to install RealOne, RealPlayer or Real Alternative. You can download RealOne and RealPlayer from http://www.real.com. It's free software for you. Real alternative is also free; you can download it from Here. Install Real Alternative will make RealOne can't work normally, but you can play the media file by Windows Media Player.

3. Can I convert QuickTime media to MP3?
If you want to convert QuickTime (MOV, QT) files, you need to install Quick Time Player. You can download it from http://www.quicktime.com.

4. Can I open the DivX format movie?
Yes. You need install DIVX codec and you can download it at http://download.divx.com. Also, the K-Lite Codec Pack includes DIVX codec.

5. How to report bugs?
Please email any bugs or suggestions to support@realconvert.com.

6.I lost my license code, could you send it to me again?
Sure. You need provide us your order ID or some other info in your order, such as the Email address you used to order, so that we can find your info in our database.

7. I entered the license code you sent to me, but the software said "Input error " or register fail. Why?
You'd better copy the license code to avoid a typo. And please note don't add any blank before or after the code. If it still fails, please email to us.

 

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